Privacy Policy

1. Introduction

FNT Hub ("we", "us", or "our") operates the FNT Hub platform, including the FNT Hub Consumer, FNT Hub Creator and FNT Hub Store mobile surfaces and associated web services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use the Service.

2. Information We Collect

2.1 Account information

When you create an account, we collect:

• Email address
• Display name (optional)
• Account role and signup channel
• Account and public profile photos you choose to upload

2.2 Transaction data

When you use the Service to mint, hold, or redeem tokenised vouchers, we record transaction details including amounts, timestamps, and associated wallet addresses. This data is necessary for the operation of the token platform and for reconciliation with on-chain records.

2.3 Brand and Campaign Data

If you operate as a creator or Store operator, we collect information about your organization, including name, branding assets (logos, colors), and Store location details you provide.

2.4 Device permissions

• Camera and photos — Store mode uses the camera to scan voucher QR codes locally. Scanning does not upload camera images. Photos you choose for your account, public profiles or content are uploaded to our hosting services; published photos are visible to other users.
• Optional foreground location — With your permission, generating a redemption QR code can capture your location once and send the coordinates to our API for redemption analytics. You can decline permission. We do not continuously track your background location.

2.5 Automatically collected information

We may collect standard technical information when you access the Service, such as your IP address, browser or device type, and operating system. We do not use third-party analytics or tracking services.

2.6 Social content and AI-assisted authoring

We store the posts and media you submit, together with your follows, saved items, reactions and reports. Content you publish through a public Profile or Brand is visible to other users. When you choose AI-assisted authoring, the prompts and reference material needed for that request are sent to our AI service provider. Generated content can be stored and becomes public when you publish it. Do not include sensitive personal information in prompts or material intended for publication.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process voucher minting, transfers, and redemptions
• Manage your account and authenticate your identity
• Enforce platform rules and prevent fraud
• Maintain audit trails for sponsorship and placement workflows
• Communicate with you about your account or the Service

4. On-Chain Data

FNT Hub uses the Solana blockchain for voucher issuance and redemption. Wallet addresses and transaction signatures recorded on-chain are publicly visible and immutable. We do not control data once it is written to the blockchain. On-chain identifiers are pseudonymous and are not linked to your personal identity in a public-facing manner.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers — Infrastructure partners (e.g., Supabase for database hosting and private report evidence, Vercel for web hosting and media storage, Render for background jobs, and OpenAI for AI-assisted authoring) that process data on our behalf under contractual obligations.
• Store operators and creators — When you interact with a campaign or redeem a voucher, the relevant Store operator or creator may see limited transaction data necessary to fulfill the token.
• Legal requirements — When required by law, regulation, legal process, or governmental request.

Safety reports

When you report a user or content, we record the reason, details you provide and the relevant content reference. We may preserve a limited copy of public content or a generated image you report so authorised reviewers can investigate it. Generated-image evidence is stored privately; we do not routinely copy full AI prompts or unrelated personal data into reports. We do not display your identity to the reported user or Brand.

Open reports are retained while they are investigated. Detailed report evidence, attachments and reviewer notes are removed 90 days after a case closes. A minimal record of the decision is retained for 12 calendar months after closure. A justified legal or security hold may require longer retention and must be recorded and reviewed separately.

Reporting does not automatically block another user, remove content or delete an account. Do not include passwords, wallet keys or other unnecessary sensitive information in your report.

6. Data Security

We implement appropriate technical and organizational safeguards to protect your information, including row-level security policies, encrypted connections, and append-only audit logs for sensitive operations. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your account data for as long as your account is active or as needed to provide the Service. Transaction and audit data may be retained longer to satisfy legal, regulatory, or operational requirements. On-chain data is retained indefinitely as part of the public blockchain record.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Object to or restrict certain processing of your data
• Request a portable copy of your data

To exercise any of these rights, please contact us at the address below. Note that on-chain data cannot be modified or deleted due to the immutable nature of blockchain technology.

Delete your FNT Hub account

You can request deletion of your FNT Hub account and its associated personal data without signing in or reinstalling the app. This applies to FNT Hub, FNT Hub Preview and FNT Hub Test.

Email privacy@fnthub.com with the subject “Account deletion request”. Include the email address used for your account and whether it is a Preview or Test account. Do not send your password, wallet keys or recovery codes. We may need to verify that the account belongs to you before processing the request.

The request covers your account, associated profiles, uploaded personal photos and personal activity data. Records that must be retained for security, fraud prevention or legal obligations are subject to those retention requirements. Public blockchain records cannot be erased. We will explain any applicable retention and remaining steps when handling your request. Signing out or uninstalling the app does not delete your server account; opening this page does not submit a request.

9. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised effective date. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@fnthub.com